Call Center CSR I

Overview
CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.
CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance ? so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran
Responsibilities
Determine client inquiries by listening and clarifying desired information in order to accurately provide information.
Resolve client inquiries by researching, exploring alternative options, implementing solutions, and escalating unresolved issues.
Learning, retaining, and refreshing job knowledge in order to relay the correct solutions to clients.
Sell additional products or services by recognizing opportunities to cross sell.
Ability to provide high quality service in a fast paced environment.
Qualifications
Ability to provide excellent service with a client centric focus
Excellent verbal and written communication skills
Professional and courteous phone manner in order to service clients and handle sensitive inquiries.
Strong interpersonal and analytical skills
Demonstrate ability to resolve difficult client exchanges by providing a high quality and service focused experience and giving applicable solutions.
Good working knowledge of software (Excel, Word, Microsoft Office, etc.), and have the ability adapt to new technology as tools continue to evolve.
Retail Banking experience is an asset
Call Center experience is an asset



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