Call Center CSR I

CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.
CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance ? so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran
We are on a mission to build the relationship-focused Call Center of the future and we're looking for passionate team members who can get us there.
Are you inspirited about delivering an excellent client experience that will test and grow your skills?
Come join our innovative and evolving Client Support Center where you will be the first line of support as our clients work towards their financial goals. We are a growing department that offers opportunities in servicing, digital and administrative areas that work together to help our clients with their day-to-day banking needs. We are looking for energetic and enthusiastic individuals that have a strong commitment to delivering a level of service that will exceed our client's expectations. Our greatest asset is our staff, who are continually looking to broaden their skill sets and gain valuable experiences to connect and build relationships with clients.
Apply now to become a part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client, and to do it well.
Position Responsibilities
Determine client inquiries by listening and clarifying desired information in order to accurately provide information and solutions.
Resolve client inquiries by researching, exploring alternative options and be accountable for client issues.
Learning, retaining, and refreshing job knowledge in order to relay the correct solutions to clients.
Understand the importance of the client relationship and suggest products and services that will add value and further strengthen our partnerships.
Ability to provide high quality service in a fast paced environment.
High energy and enthusiasm, with a strong commitment to exceeding client expectations.
Strong communication and interpersonal skills, displaying the ability to connect and build relationships with clients.
Confidence in professional aptitude and ability to effectively convey skills, knowledge, and qualifications to clients.
Team player with a strong desire to be an active, long-term participant in the growth of our bank and the communities we serve.
Interest and passion to get involved in other professional experiences and the flexibility and openness to work on a variety of assignments.
Ability to learn quickly, make an immediate impact, and provide value-added service to our clients.
Retail Banking experience is preferred.
Call Center experience is preferred.

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