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Trainer I

Overview
CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.
CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance ? so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran
Responsibilities
Educate employees over the phone, through WebEx and in classroom.
Research and outline new training programs as needed.
Answer Banker Resource calls and assist employee with completing account onboarding and servicing.
Answer Banker Resource calls and assist employee with obtaining the correct information to assist their clients.
Edit and revise existing procedures updating with operational changes.
Create new procedures for new processes utilized in Community Banking.
Work on assigned projects which include researching and making recommendations for process improvements.
Qualifications
Retail Banking Experience especially in the Banker role.
Proven Oral Communication skills couples with a professional image.
Good writing skills of a general nature as well as of a technical nature.
Good PC skills especially in Word and PowerPoint and Excel skills.
Ability to be a self starter and work with minimal supervison.
Willigness to share knowledge with employees at all level in the Bank.



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