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Trainer I

Overview
CIBC provides tailored commercial, wealth management, personal, and small business financial solutions in the United States through 46 offices in 18 states, as well as cross-border banking services to clients with North American operations. Learn more at cibc.com/US.
CIBC is a Toronto-based, global financial institution with a 150 year history, serving 11 million personal and business clients. We invest in our businesses, our clients, our people and our communities to deliver consistent and sustainable earnings to our shareholders.
CIBC delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance ? so that employees are able to perform at their best, contribute to their communities and focus on cultivating deeper relationships with our clients.
Every year, CIBC is recognized for its business success, community commitment and employee initiatives. We are proud of this success and are committed to creating an inclusive workplace and an environment where all employees can excel.
CIBC Bank USA is an Equal Opportunity Employer M/F/Disability/Veteran
Responsibilities
The responsibilities of the Trainer I is to train new employees and existing employees in job related skills and knowledge. Classroom training, Teleconference Training, WebEx Training is executed by the Trainer. Answering Banker Resource Calls and Solving Banker problems is a function of this role. Researching, Writing, editing, reviewing and publishing line of business procedures is part of this role. Clearly communicating procedures and transferring knowledge to others in several functions is part of this role. Learning and functioning on Bank's Application systems are crucial to the training that will be developed and executed and to the Resource Center function.
Qualifications
Strong Communication Skills
Sharp Problem Solving Skills
Clear writing Skills
Delivery of Classroom training is a plus
Transferring knowledge using various Computer Applications is a plus
Writing Training programs is a plus
Financial Industry experience is highly recommended
Call Center experience is helpful

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